The questionsthat reach our inbox
Short, plain answers without any marketing language in them.
Adults only. Gold Coins never convert to cash. Free postal entry accepted at every brand listed. Helpline 1-800-522-4700.
Which balance can I actually withdraw?
Only the promotional one, usually branded Sweeps Coins. It has to clear the play-through requirement and finish above the operator minimum. Gold Coins are redeemable for nothing at any brand in the country.
Do I have to buy coins to get paid?
No. Free postal entry is accepted at every brand we list and those coins redeem on identical terms. Several operators also drop coins into active accounts daily. It is slower than buying and it works, and we have settled a postal-only balance before writing about it.
What payout time should I expect?
Between roughly seven hours and four working days on our measurements, timed from a filed request on a verified account. The first is slower everywhere because verification runs alongside it.
What does play-through require?
That the promotional balance be staked a set number of times before it unlocks. One-times on 50 SC means 50 SC of stakes in total, counted by stakes rather than wins, so being behind does not stop you clearing it.
Why is there a minimum redemption?
Processors charge the operator per transfer, so a minimum prevents withdrawals costing more to send than they are worth. Minimums here run from 50 to 100 promotional coins, and a low one matters more than a large package.
Do purchased coins pay better?
No. Every game runs identical mathematics however the coins arrived. Buying gets you more spins in one sitting and nothing else at all.
Can I play from my state?
Washington is closed everywhere. Idaho, Michigan, Montana and Nevada are restricted at some operators. Everywhere else is generally open subject to age. Our state page has the detail and the operator rules page is final.
Are these links commercial?
Some are. The rate is fixed before testing and never moves a position, several listed brands pay nothing, and no operator sees a review before publication.
Not answered here?
Send the question over. We answer everything that is not an operator support matter.